Customer Service Associate

Job Details

T.J. Davies Company is an independently owned manufacturer of retention knobs and retention knob sockets. For more than fifty years T. J. Davies Company has been manufacturing our own line of retention knobs. All manufacturing is done in our plant located in Mantua, Ohio. Our retention knobs are known throughout the industry as second-to-none, and they can be easily recognized in their famous blue tubes. We are entering an exciting period of growth and we are looking for people who share our passion for excellence and our vision for the future.

If you are ready for the next step in your career path, then Come Grow With Us!

T J Davies Company is currently looking for a motivated Customer Service Associate. This position will be responsible for the day-to-day inside sales and customer service.

What You Can Expect From Us

At T J Davies Company, we offer a comprehensive benefits package that goes above and beyond for our dedicated employees. We recognize that the success of our company depends on the success of the individual, as well as the team. Here is what you can expect from us:
• Medical Mutual medical coverage.
• Company paid Dental and Vision.
• Company paid life insurance.
• Company paid short term & long-term disability.
• Ten paid holidays observed per year
• Paid Winter Break (between Christmas and New Year’s Day)
• Sick and Vacation (ten days each to start)
• Employee Assistance Program
• Paid training and opportunities for growth and development

If this sounds like the opportunity you have been waiting for, submit your resume today to learn more about what T.J. Davies Company has to offer you!
“Providing the services our customers deserve. Delivering the satisfaction, they expect.”

T J Davies Company is an Equal Opportunity Employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Veterans are encouraged to apply.

How You Will Impact Our Organization

  • Interact with key stakeholders on an ongoing basis, customers, plant staff, office staff and vendors.
  • Advise or assist customers/clients in areas including inventory selection and providing Quotations.
  • Update inventory daily based on sales and production.
  • Pack orders and process UPS shipments.
  • Performs other duties as assigned.

What We Expect From You

  • Experience dealing with the public in sales/service capacity.
  • Must possess a strong sense of urgency
  • Self-starter, able to work independently and as part of a team and must have good time management skills
  • Must be able to multi-task
  • Must be extremely organized
  • Excellent verbal and written communication skills.
  • Experience dealing with the public in sales/service capacity.
  • Ability to lift 50 pounds.
  • This position involves constant moving and standing
  • Excellent computer skills, including hardware and software.


  • High School diploma or equivalent.
  • Minimum of 1 year of Customer Service Experience

Job Type: Full Time
Job Location: Mantua, OH

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